01
How to Create Your Account
Follow these steps to set up your Dafira account from an invitation:
- Open the invitation email from Dafira
- Click the 'Accept Invitation' button
- Select your country from the dropdown menu
- Enter your mobile phone number
- Enter the verification code sent via SMS
- Create a strong password (minimum 8 characters)
- Accept the terms and conditions
- Click 'Complete Registration'
Password Requirements
- Minimum 8 characters long
- At least one uppercase letter
- At least one number
- At least one special character
02
How to Sign In Securely
Access your Dafira account with these steps:
- Open the Dafira app in your browser
- Enter your email address
- Enter your password
- Click 'Sign In'
- Enter the 2FA code sent to your phone
- Click 'Verify' to complete login
Two-Factor Authentication (2FA)
Why Use 2FA?
- Extra security layer
- Prevents unauthorized access
- Protects sensitive data
Troubleshooting
- Wait 30 seconds and request a new code
- Check if your phone has signal
- Verify your phone number is correct
- Contact support if issues persist
03
How to Reset Your Password
If you've forgotten your password, here's how to reset it:
- Click 'Forgot Password?' on the login page
- Enter your email address
- Click 'Reset Password'
- Check your email for the reset link
- Click the reset link in the email
- Enter and confirm your new password
- Click 'Save New Password'
04
Troubleshooting Common Issues
Solutions for common authentication problems:
Password Reset Issues
- Check your spam/junk folder for the reset email
- Add info@dafira.ai to your safe senders list
- Request a new reset link if 24 hours have passed
- Clear your browser cache and cookies
Firewall & Access Issues
- Ensure prod.api.ongovrn.com is whitelisted
- Check corporate firewall settings
- Allow HTTPS traffic on port 443
- Contact your IT department if needed
For more details about domains and protocols used by Dafira, please see our Domains & Protocols Guide .
Quick Reference
Common Issues
- No invitation email: Check spam folder
- 2FA not received: Verify phone number
- Can't log in: Clear browser cache
- Session expired: Sign in again
Security Tips
- Use a unique password
- Never share 2FA codes
- Sign out on shared devices
- Update password regularly
Need Help?
Having trouble signing in or need assistance with authentication? Our support team is here to help.